Branch Locations
Whether you’re close to home or a frequent traveler, you’re always close to help with your accounts. We’ve got friendly staff in-office and lots of resources online to make whole process easy by anyone’s definition. Please call of visit one of our locations, or just scroll down for more information.
Important Phone Numbers
Main: 952-445-0888
Credit Card Hotline: 1-844-845-8538
Debit Card Hotline: 1-833-311-0079
Member Feedback/Concerns: 952-358-9716
Bill Pay: 1-844-279-9824
Telephone Banking: 1-800-459-8139
Branch Locations
Prior Lake, MN 55372
(across from Mystic Lake Casino on Co. 83)
Fax: 952-445-6487
Get directions.
Hours:
Lobby and Drive Up: Monday – Friday 9 AM – 5 PM
Drop Box open 24 hours.
Shakopee, MN 55379
(intersection of Hwy 169 and County 21, Southbridge Crossings)
Fax: 952-445-0025
Get directions.
Hours:
Lobby and Drive Up: Monday – Friday 9 AM – 5 PM
Saturday 9 AM – 12 PM, Drive Up Only
Our offices are closed for the following holidays*:
New Year’s Day – Martin Luther King, Jr. Day – Presidents Day – Memorial Day – Juneteenth (June 19th) – Independence Day – Labor Day – Columbus Day (Native American Day) – Veterans Day – Thanksgiving Day – Christmas Eve – Christmas Day
Remember, you can access your accounts anytime using our Online Banking services or by calling our Telephone Banking system at 800-459-8139.
* If a holiday falls on a weekend, it will be observed on the following Monday.
Important Phone Numbers
Main: 952-445-0888
Member Feedback/Concerns: 952-358-9716
Bill Pay: 1-844-279-9824
Telephone Banking: 1-800-459-8139
If You Need to Call About Your Card
Credit Card Inquiries - 1-844-845-8538
To report a lost or stolen Credit card or to dispute a credit card transaction, call 844-845-8538. Outside the US call 240-651-7802. Our credit card call center is available 24/7.
These types of inquiries include:
- uChoose Reward Inquiries
- Account Online Access Application questions
- Balance Transfer Processing
- Card Activation
- Convenience Check ordering
- Correcting cardholder info (SSN, DOB, MMN)
- Replacement Card
- Lockbox Support Processing
- Payment Posing Changes/Corrections
- ACH Support Processing
- Set up recurring auto pay
- On Demand Payment
- Lost/Stolen Card Reporting
- Fraudulent Accounts
- Billing Disputes
- Chargebacks (Dispute Resolutions)
- Declined cards
- Retrieval Request
- Statement Copy
Debit Card Inquiries - 1-833-311-0079
Call Card Member Security at 1-833-311-0079 for most debit card inquiries. This includes:
- Lost/Stolen Cards
- General Inquiries
- Card Replacement
- Reset Pin Attempts
- Card production Inquiries
- Card Decline
- Travel Notices
- Cardvalet Assistance
- Cardfree Cash support
To Dispute a Transaction
- Call the Fiserv Dispute Line at 1-833-311-0083.
Debit Card Disputes - 1-833-311-0083
To dispute a Debit card transaction, call the FIserv Dispute Line at 1-833-311-0083.
Shared Service Centers
Shared Service CentersSouth Metro is part of a network of credit unions across the United States (and 5 foreign locations) sharing locations with thousands of shared branches, including over two dozen shared branches throughout the metro region. Look for the CO-OP Shared Branch symbol that identifies a shared branch office.
You can make deposits, withdrawals, loan payments, and get account histories from a live person. Simply visit any of the Shared Branches listed at web site. Present a photo ID, state you are a member of South Metro Federal Credit Union, and give them your member number.
Please Note: Shared Branch locations are independent of SMFCU and may impose different withdrawal limits. Please contact the Shared Branch prior to visiting for their policy. Shared Branch office hours may change without advance notice.
By switching to South Metro Credit Union, we were able to save $43,000 per year by customizing their services to fit our needs. - Scott
ATM Access
$$ - This ATM accepts deposits. Please note that ATM deposits made after 5pm will be posted on the following business day.
Prior Lake ATMs
South Metro FCU $$
2573 Credit Union Drive
Deposits taken at Vestibule ATM only, NOT at drive-up ATM
Get directions.
Dakotah! Ice Center
2100 Trail of Dreams
Get directions.
Dakotah! Sport & Fitness
2100 Trail of Dreams
Get directions.
Little Six Team Member Entrance
2330 Sioux Trail NW (Little Six Casino)
Get directions.
Mazopiya
2571 Credit Union Drive
Get directions.
Mystic Lake Team Member Entrance $$
2400 Mystic Lake (Casino back entrance)
Get directions.
Shakopee Dakota Convenience Store #2
14160 Wilds Path NW
Get directions.
Shakopee Dakota Convenience Store #1
15035 Mystic Lake Drive (Co 83 across from Mystic Lake Casino)
Get directions.
Shakopee ATMs
South Metro FCU $$
8001 Old Carriage Court
(intersection of Hwy 169 and County 21, Southbridge Crossings, open 24 hours)
Get directions.
South Metro FCU $$
574 Marschall Road
(corner of Marschall Road and Eagle Creek Boulevard, open 24 hours)
Get directions.
South Metro FCU
1455 St. Francis Ave.
(in the rotunda between the St. Francis Regional Medical Center medical office building and Park Nicollet, open 24 hours)
Get directions.
Hocokata Ti Gift Shop
2300 Tiwahe Circle
Get directions.
Savage ATMs
South Metro FCU $$
5767 Egan Drive
(in mall, behind McHugh's)
Get directions.
Routing #: 091981646 | NMLS ID # 1059389
WEBSITE ACCESSIBILITY NOTICE
We at South Metro Federal Credit Union are committed to the digital inclusion and providing a website that is accessible to the widest possible audience in accordance with certain standards and guidelines. We are striving consistently to conform to WCAG 2.0 Level AA of accessibility. If you run into any barriers, please reach out to us at 952-445-0888 or MemberServices@SouthMet.com.
